Training

NEW! Introduction to SynergySoft Tutorial

While the Tutorial has been put together specifically with new users in mind, other users who are already familiar with SynergySoft may also like to view the Tutorial for a few new tips and tricks.

Customer Support Site

To log a Support or Development Request click on the following link to go to IT Vision’s Customer Support website: http://www.itvision.com.au/itvsupport  You'll need to know your Council's login details. more...
 
Alternatively you can e-mail us with a description of your Request. If you are logging a Support Request as a result of an error or software issue screen captures or other supporting information can be attached to your email. When you submit your email it will automatically be logged and assigned an SR number. If you have already contacted IT Vision and have been assigned an SR number, please quote the number at the beginning of the subject so that your email can be cross referenced to the original SR number. more...

Documentation

• Online Help To access Online Help for SynergySoft either click on the Help button from within SynergySoft then select SynergySoft Web Site | SynergySoft On-line Help from the Help menu. You can also access Online Help for SynergySoft by clicking on the following link or by entering the following URL into your Browser's address bar: http://www.itvision.com.au/documentation/help
  
• Release Notes and User Reference Material (including User Guides and additional information for each SynergySoft Module) are being added to the site. To see what is currently available take a look in either of these folders.
    
  To view a list of all the modules being used by each of our Western Australian customers, click on this link.
    

Software Downloads

Software Releases are available via our secure FTP site: ftp://itvision.com.au. Please contact us for the username and password.