Online Training

This service is facilitated by a third-party Citrix software product named GoToMeeting.

Go To Meeting training sessions are ideal for conducting shorter Online training sessions of up to half a day and can also potentially be used to:

• provide product demonstrations online to remote customers and
• investigate and resolve specific issues remotely

Online training may be either in a seminar style format or the controls can be handed over to participants to enable hands-on training. (When presented in a hands-on format we recommend a maximum of 3 to 4 participants.)

Typically sessions are conducted by an IT Vision Support Consultant and 1 (or possibly 2) customers. In this scenario the sessions will be initiated from IT Vision’s offices. The voice side will be managed by IT Vision initiating a telephone call.

The GoToMeeting meeting service can however allow for up to 25 people to be connected (in addition to the trainer), potentially allowing for several remote connections. In this scenario, the voice side will be managed by IT Vision initiating a Conference session through Telstra.

As I am sure you will agree, this new service will be of significant benefit to our customers, particularly those that are some distance from the Metropolitan area.

If you want to discuss how this may help you, please call Ann Bull on 9315-7009 or email ann.bull.