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Altus Customer Experience

Utilise the power of the world’s No.1 CRM platform Salesforce to achieve deeper engagement with your customers.

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Altus Customer Experience offers a comprehensive single view of a customer and their history, allowing organisations to ‘level up’ their customer service, manage service requests, and gauge sentiment more effectively.

Altus Customer Experience is a CRM designed specifically for local government that empowers customer service staff and puts the needs of residents and ratepayers at the forefront of your organisation. The cloud-based platform manages customer interactions from start to finish utilising the world’s leading CRM platform, Salesforce.

Users can create a customer request workflow to direct your customer requests to the correct department and staff member. With mapping integration to your GIS system, customers can pinpoint the location of their request.

The platform features an online customer portal for managing service requests, so users can track progress and view outstanding actions. The Altus Customer Experience mobile app is available for your field officers, so they can respond to and update customer requests whilst out in the field.

Features

Manage all customer requests using Altus Customer Experience – from fallen branches and barking dogs to abandoned vehicles.

Benefits

Customer information is always up to date with this cloud-based solution.