All systems go at Bellingen Shire Council

Published: Monday, 16 December 2019 at 6:00:00 AM

In 2017, Bellingen Shire Council and Kempsey Shire Council, both located in north-eastern New South Wales, went through a joint tender process to acquire a new ERP solution to replace their ageing incumbent systems.

IT Vision was awarded the contract and started the projects with workshops in late 2018. Kempsey Shire Council went live with Financials, Payroll and Rates in June this year, while Bellingen Shire Council underwent significant IT infrastructure upgrades prior to their Altus rollout. Despite taking a more circumspect start, Bellingen were still keen to achieve some ‘quick wins’ and have since implemented Altus Risk and Altus Content (ECM) in October 2019.

“Our previous Records Management system was failing to meet our growing business needs and was not supporting efficient management decision making. With the help of IT Vision’s expertise through Ivan and his team, Council undertook a rigorous assessment of the capability of Altus Content and put in place a program of organisational transition, across a period of approximately 12 months to prepare for the changeover,” said Bellingen Shire Council Digital Transformation Project Manager, Laurie Knight.

“At the same time, Council was launching itself into the new era of technology with a complete revamp of its IT Infrastructure, including a move to Microsoft 365 cloud solutions. When that was ready to roll out, Altus Content was launched and we have to say with the effort of our committed internal Records and Customer & Business Service team, supported closely by IT Vision, the go live was very smooth and largely went under the radar! Our staff have embraced the new system with enthusiasm and we now have the capability to manage our corporate information efficiently."

“Managers are now able to capture corporate information in a timely manner, using Altus Content’s dashboard and reporting capability. We are now moving on to other IT Vision product implementations and look forward to utilising Altus Content’s integration with other platforms to support a whole of business approach.”

Bellingen Shire Council is continuing their Altus journey and is expected to go live with Altus Financials, Payroll, Rates and Water Billing in early December 2019.

The organisation has also been recognised for their exceptional customer service, having recently been awarded the Customer Service Team of the Year Award at the 2019 National Local Government Customer Service Network Awards. Bellingen Shire Council General Manager, Liz Jeremy, has indicated to IT Vision that they are eager to share their experiences in customer service excellence and play a part in the development of Altus Customer Service. Kempsey Shire Council are also discussing the Altus Customer Service solution and will be collaborating closely with IT Vision and Bellingen Shire Council on the rollout of this product.

Bellingen Shire Council and Kempsey Shire Council both demonstrated their commitment to the Altus program with senior staff attending the recent iNNOVATE19 conference. Kempsey Shire Council General Manager, Craig Milburn, and ICT Project Manager, Roger Bush, shared their Altus ‘go live’ experience in a very informative and entertaining presentation.

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