Altus Customer Experience offers ready-to-use CRM solution

Published on Monday, 28 June 2021 at 9:54:11 AM

The Shire of Coolgardie Altus Customer Experience implementation is currently underway.

A Customer Relationship Management (CRM) platform that empowers your customers to engage with you.

Altus Customer Experience is an integrated platform that allows you to manage the full lifecycle of customer service requests. Improve your customer service offering by monitoring the status of requests online and building workflows to aid your internal processes.

The Shire of Coolgardie is currently implementing Altus Customer Experience. Chief Executive Officer, James Trail said he is excited about how the software will transform the organisation.

“The Shire of Coolgardie has a strong community focus and we are continually working to improve the services we deliver to our community. We believe that Altus Customer Experience is a step in the right direction for improving our overall customer experience.

I believe the platform will empower Shire staff and provide them with the information they need to fulfill customer requests at their fingertips."

James Trail, CEO Shire of Coolgardie

Altus Customer Experience is a CRM designed specifically for local government that empowers customer service staff and puts the needs of residents and ratepayers at the forefront of your organisation. The cloud-based platform manages customer interactions from start to finish utilising the world’s leading CRM platform, Salesforce.

Features

  • Online customer portal for managing service requests, so you can track progress and view outstanding actions
  • Create a customer request workflow to direct your customer requests to the correct department and staff member
  • Mapping integration to your GIS system to help customers pinpoint the location of their request
  • Mobile application available for your field officers, so they can respond to and update customer requests whilst out in the field

Benefits

  • Improved user experience for your customers, with an easy to use and intuitive online customer portal
  • Improved productivity and efficiency within the workplace with the creation of complex workflow and built-in approvals processes
  • Single view of the customer enables information to be shared between your departments in order to better serve your customers
  • Customer information is always up to date with a two way sync of contact information between Altus Customer Experience and Altus Contacts

To learn more about Altus Customer Experience, click here

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