Coolgardie forges ahead during pandemic

Published: Thursday, 9 July 2020 at 8:00:00 AM

As the severity of the coronavirus pandemic began to unfold, many local governments struggled to keep up with rapidly changing information and advice from State and Federal Government. For many, it was a case of reacting day-by-day and adopting knee-jerk responses to try and keep operations running in the new way of the world.

This was not the case for the Shire of Coolgardie, a regional local government in the heart of the Western Australian Goldfields.

During the COVID-19 pandemic, Coolgardie were well equipped to adopt a ‘business-as-usual’ approach. The recent implementation of PowerBI reporting meant all staff continued to be across key performance indicators, regardless of whether they were at home or in the office. The cloud-hosted platform provides a dashboard view of budgets, service delivery and other performance metrics in a live display.

The Shire also invested in smart boards and Zoom (video conferencing platform) so Councillors and Staff could continue to conduct meetings whilst adhering to social distancing restrictions.

Shire of Coolgardie CEO, James Trail said the investment in both hardware and software was key to success at the Shire.

“We implemented IT Vision’s Customer Service module to enable residents and ratepayers to access rate information, submit work requests and lodge complaints without having to attend a Shire of Coolgardie facility,” said Chief Executive Officer, James Trail.

“The cloud- based Altus platform enabled the Shire to continue to deliver key services to the community during the pandemic. Furthermore, it empowered our community to continue to engage with the Shire and access services more efficiently from the comfort and safety of their own home.”

When travel restrictions were lifted, IT Vision deployed a consultant to work on-site at the Shire to continue to provide ongoing assistance with their Altus products, roadmap and implementation.

“Michelle is an IT Vision consultant that first began working with the Shire in January 2020, and continued to support the Shire throughout the pandemic via her home office. Due to the benefit of having a dedicated resource on site, the Shire has agreed to continue this arrangement for a further 6 months. Michelle will continue to assist staff with new Altus modules as they are implemented and further enhance our Power BI reporting capabilities,” said Mr Trail. 

“The strategic partnership with IT Vision has been clearly beneficial during COVID-19. Power BI Reporting, Altus Risk and Altus Procurement have enabled the Shire to operate effectively and efficiently during a period of great uncertainty.”

To learn more about how Power BI can support your business objectives email sales@itvision.com.au or call (08) 9315 7000.

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